Code of Ethics at Big O's Automotive

• Each employee will have a sense of personal obligation to you, our valued customer.
• We will perform high quality repair and service at a fair and just price.
• We will only use proven parts of high quality, original equipment or better.
• All will exercise reasonable care for the your property while in our possession.
• We will always provide price estimate prior to service or repair being performed.
• We will obtain your prior authorization for all work performed.
• We will employ the most Honest and Qualified staff, who will excel through ongoing training.
• We will furnish you with an invoice for fairly priced parts, service and repair that clearly identifies any recycled or remanufactured parts.
• We will recommend corrective repair and maintenance service. When this is done, we will prioritize and explain to you which of these are required to correct existing problems and which are for preventive maintenance.
• We will be Honest in our prioritization to assist you in budgeting, should you need to wait on any service or repair items.
• We will maintain high standards while practicing our profession, and always seek to correct any and all abuses within the automotive industry.
• We will make effort to contact you if appointments or completion promises cannot be kept.
• We will maintain a system for fair settlement of your concerns or complaints.
• Our goal is complete satisfaction, to this end, we will cooperate with established consumer complaint and mediation activities.